Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Superclaim's services (the "Service"), you agree to these Terms of Service (the "Terms"). These Terms constitute a legally binding agreement between you (or the company you represent, the "Customer") and Superclaim AB, registered in Sweden, with address Nybrogatan 34, SE-113 60 Stockholm, Sweden ("Superclaim", "we", "us").

If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you lack such authority, or if you do not agree to these Terms, you may not use the Service.

We recommend that you read these Terms carefully before using the Service.

2. Description of the Service

Superclaim is an AI-powered SaaS platform for accounts receivable (AR) automation. The Service helps B2B companies manage and automate their AR processes, including invoice follow-up, customer communication, and payment reconciliation.

The Service includes, but is not limited to, the following features:

• Credit Agent: A proactive AI agent that handles reminders and follow-ups via email, SMS, and digital mail.
• Inbox Agent: A reactive AI agent that analyzes and responds to incoming customer communications.
• Mission Control: An approval interface where users review and approve or reject AI-generated suggestions before they are sent.
• ERP Integration: Synchronization of invoices and customer data with business systems such as Fortnox.
• Email Integration: Connection to email providers (Google Workspace, Microsoft 365) for sending and receiving messages.
• Analytics and Reporting: Insights into AR performance, DSO (Days Sales Outstanding), and payment patterns.

Important: Superclaim is an accounts receivable automation tool. The Service does not constitute debt collection or recovery services and is not intended to replace such services. Superclaim always acts on behalf of and under the control of the Customer.

3. Account Registration and Responsibilities

To use the Service, you must create an account and provide accurate and complete information. You are responsible for keeping your account information up to date.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must immediately notify Superclaim if you suspect unauthorized use of your account.

You may invite additional users to your organization's account. As the account administrator, you are responsible for ensuring that all invited users comply with these Terms.

Superclaim reserves the right to suspend or terminate accounts that violate these Terms or that remain inactive for an extended period.

4. Subscription and Payment Terms

The Service is provided as a subscription-based SaaS service. Current pricing and subscription plans are available on our website or through direct contact with our sales team.

The subscription period begins on the date you activate your subscription and renews automatically unless cancelled in accordance with these Terms.

Payment is due in advance per subscription period unless otherwise agreed in writing. All prices are stated exclusive of VAT unless otherwise indicated.

In the event of late payment, Superclaim reserves the right to charge late payment interest in accordance with Swedish law and to temporarily restrict access to the Service until full payment has been received.

Superclaim reserves the right to adjust prices with 30 days' written notice. Price adjustments take effect at the next renewal of the subscription period.

5. User Obligations

As a user of the Service, you agree to:

• Provide accurate and truthful information in all parts of the Service.
• Use the Service in compliance with applicable laws, including but not limited to GDPR, marketing legislation, and good business practice.
• Ensure that content sent through the Service (email, SMS, letters) is accurate, lawful, and not offensive.
• Review and approve AI-generated suggestions before they are sent to recipients via the Mission Control.
• Not use the Service for debt collection, threats, harassment, or other illegal activities.
• Not attempt to gain unauthorized access to the Service's systems, networks, or data.
• Not resell, sublicense, or otherwise make the Service available to third parties without written consent from Superclaim.
• Comply with all reasonable instructions and guidelines provided by Superclaim for the use of the Service.

Violation of these obligations may result in immediate suspension or termination of your account.

6. Intellectual Property

Superclaim and its licensors retain all rights, title, and interest in the Service, including but not limited to software, algorithms, AI models, user interfaces, design, trademarks, documentation, and all underlying technology.

These Terms do not grant you any ownership rights in the Service. You are granted a limited, non-exclusive, non-transferable license to use the Service during the subscription period in accordance with these Terms.

Any feedback, suggestions, or ideas you provide regarding the Service may be freely used by Superclaim without compensation or obligation to you.

7. Data Ownership and Processing

You retain full ownership of all business data, customer data, invoice data, and other information that you upload to or generate through the Service ("Customer Data").

You grant Superclaim a limited license to use Customer Data solely for the purpose of providing and improving the Service, in accordance with our Data Processing Agreement (DPA) and our Privacy Policy.

Superclaim processes personal data as a data processor on your behalf as the data controller, in accordance with GDPR and applicable data protection legislation. The specific terms for such processing are set out in our Data Processing Agreement.

Superclaim does not use Customer Data to train AI models or for purposes other than delivering the Service, unless you have explicitly consented to this.

Upon termination of the Service, you have the right to export your data within a period of 30 days. After this period, your data will be deleted in accordance with our data retention and deletion policy.

8. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate communication suggestions, such as email drafts, SMS messages, and analyses. These suggestions are generated automatically based on your data, rules, and configurations.

Important to understand:

• AI-generated suggestions are just that: suggestions. They do not constitute legal advice and should not be treated as such.
• All AI-generated messages require approval via the Mission Control before being sent, unless you have explicitly configured automatic sending.
• You bear full responsibility for all content that you approve and send through the Service.
• Superclaim is not liable for content that you have reviewed, approved, and sent, even if the content was originally generated by our AI.
• AI-generated content may contain inaccuracies. You are responsible for reviewing and validating all content before it is sent.

Superclaim continuously works to improve the quality and accuracy of AI-generated suggestions but cannot guarantee that they will always be error-free, complete, or suitable for your specific purpose.

9. Service Availability and SLA

Superclaim strives to provide the Service with high availability. Our target is a minimum uptime of 99.5% per calendar month, excluding scheduled maintenance.

Scheduled maintenance is communicated at least 48 hours in advance via email or through the Service's control panel and is preferably conducted outside normal business hours (CET/CEST).

Superclaim is not responsible for interruptions caused by:

• Third-party services that the Service depends on (e.g., Fortnox, Google, Microsoft, telecom operators).
• Incorrect use or configuration of the Service by the Customer.
• Force majeure events as described in Section 14.
• Scheduled maintenance communicated in advance.

In the event of service disruptions that materially affect the usability of the Service for an extended period, the Customer may be entitled to proportional compensation under a separate SLA agreement, if one has been signed.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the following limitations of liability apply:

Superclaim's total liability to the Customer for all claims arising under or in connection with these Terms shall not exceed the amount paid by the Customer to Superclaim during the twelve (12) months preceding the event giving rise to the claim.

Superclaim shall not be liable for indirect damages, consequential damages, loss of profits, loss of data, lost business opportunities, or damages arising from business interruption, regardless of whether Superclaim has been informed of the possibility of such damages.

Superclaim shall not be liable for:

• Content that the Customer has reviewed, approved, and sent through the Service.
• Consequences of the Customer's decisions based on AI-generated analyses or suggestions.
• Loss or damage arising from the Customer's breach of these Terms.
• Events beyond Superclaim's reasonable control, including but not limited to third-party service disruptions or outages.

Nothing in these Terms limits Superclaim's liability for death or personal injury caused by negligence, fraudulent behavior, or liability that cannot be limited under mandatory law.

11. Termination

Either party may terminate the subscription by providing written notice (including email) at least 30 days before the end of the current subscription period.

Superclaim reserves the right to immediately terminate or suspend your account in the event of:

• Material breach of these Terms.
• Failure to pay overdue fees within 30 days of the due date.
• Use of the Service for illegal activities.
• Situations where continued provision of the Service would create legal risk for Superclaim.

Upon termination, you have the right to export your data within a period of 30 days from the termination date. After this period, your data will be permanently deleted in accordance with our data retention and deletion policy, except for data that we are required to retain by law.

Termination does not relieve the Customer of the obligation to pay any outstanding fees for services provided prior to the termination date.

Provisions of these Terms that by their nature are intended to survive termination (including but not limited to limitation of liability, intellectual property, and dispute resolution) shall continue in effect after termination.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with Swedish law, without regard to its conflict of law principles.

Disputes arising in connection with these Terms shall primarily be resolved through negotiation between the parties. If the parties cannot reach agreement within 30 days, the dispute shall be finally settled by the general courts of Sweden, with the Stockholm District Court as the court of first instance.

The foregoing does not prevent Superclaim from seeking injunctive relief or similar measures at any competent court to protect its intellectual property rights or confidential information.

13. Changes to Terms

Superclaim reserves the right to modify these Terms. Material changes will be communicated at least 30 days in advance via email to the address registered on your account.

Minor changes (for example, clarifications that do not affect your rights or obligations) may be made without prior notice but will be reflected in the updated date at the top of this document.

By continuing to use the Service after the changes take effect, you accept the updated Terms. If you do not accept the changes, you have the right to terminate your subscription in accordance with Section 11.

14. Force Majeure

Neither party shall be held liable for delay or failure to perform its obligations under these Terms if such delay or failure is due to circumstances beyond the party's reasonable control ("Force Majeure").

Force Majeure includes but is not limited to: natural disasters, war, terrorism, pandemics, strikes, government orders, power outages, internet disruptions, cyberattacks, and disruptions in third-party services that the Service depends on.

The affected party shall promptly notify the other party of the Force Majeure event and its expected duration. The parties shall in good faith attempt to find alternative solutions to minimize the impact.

If a Force Majeure event continues for more than 90 days, either party has the right to terminate these Terms with immediate effect without liability for compensation.

15. Contact Information

If you have questions about these Terms, please contact us:

We aim to respond to all inquiries within five (5) business days.