[ Reads what the customer replies, and acts on it. ]
The Conversations Agent
The inbound half, and the one usually missing. A reminder flow that only sends and never reads the answers just creates an inbox someone else has to clear. The agent reads the replies, works out what they mean and moves the case on.
The whole platformWhat the agent does
- Reads incoming replies and works out what they mean: payment promise, dispute, question or out of office.
- Answers in your voice, with the right details about the invoice in question.
- Hands over to a human when the reply needs judgment, rather than guessing.
You decide how much happens on its own
You choose per action and risk. In co-pilot, Superclaim prepares the action and someone on your team approves it before it goes out. In auto-pilot, Superclaim carries it out on its own, inside the rules you set per customer group, action and risk. Most start with everything on co-pilot and loosen one action at a time.
- What happens if the agent does not understand an email?
- The case is flagged as unclear and comes to you, rather than being answered at random. We would rather stop than guess.
- How long before we are up and running?
- Live within 24 hours. Setup normally takes an hour of your time.
- Does it work with our business system?
- We support 30+ business systems. The connection is activated during your onboarding, and there is nothing technical for you to do.
