[ Reads what the customer replies, and acts on it. ]
The Conversations Agent
The inbound half, and the one usually missing. A reminder flow that only sends and never reads the answers just creates an inbox someone else has to clear. The agent reads the replies, works out what they mean and moves the case on.
The whole platformWhat the agent does
- Reads incoming replies and works out what they mean: payment promise, dispute, question or out of office.
- Answers in your voice, with the right details about the invoice in question.
- Hands over to a human when the reply needs judgment, rather than guessing.
You decide how much happens on its own
Review mode means an operator approves every draft before it leaves the building. Autopilot means the agent sends on its own, inside the rules you set per segment, action and risk. Most start in review mode for the first month and loosen one step at a time.
- What happens if the agent does not understand an email?
- The case is flagged as unclear and comes to you, rather than being answered at random. We would rather stop than guess.
- How long before we are up and running?
- Live within a week. Setup normally takes an hour of your time.
- Does it work with our business system?
- We support 30+ business systems. The connection is activated during your onboarding, and there is nothing technical for you to do.
