Control is not a limitation. It is a feature.
There is a temptation in the AI world to automate everything. Remove the human from the loop entirely. We deliberately went the other direction.
The problem with full automation
When it comes to accounts receivable, it is about relationships. A poorly worded message to a major customer can cost more than what the entire AR process saves in a year.
How Control Tower works
Every action that Collection Agent or Inbox Agent proposes lands in Control Tower. There you see:
- Who the message is going to
- Which channel (email, SMS, Kivra)
- Exactly what will be sent
- Why the agent chose this specific action
You approve, edit or stop. It takes seconds, not hours.
The result
Our early users report that they approve 92% of suggestions without changes. But the 8% they edit would have potentially cost them customer relationships.